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Bpm’online is a premium vendor of highly flexible and process-driven CRM solution. The truly unique proposition of the Bpm’online CRM solution is the agility of the comprehensive applications for Marketing, Sales and Service, backed by one of the industry’s most advanced business process management (BPM) engine. Bpm’online provides feature-rich and flexibly designed applications for sales management, customer service management and marketing automation on a single platform. These applications are infused with best practice business processes that are configured using the... Read More

One of the key challenges in deploying a CRM solution is ensuring expected usage of the CRM solution by all CRM users, on a regular, consistent basis. Surveys show that lack of adoption among CRM users often lead to low value realisation of the CRM for the organisation. From our large number of CRM implementation for a wide range of customers, we find some of the key ways to promote sustainable user adoption of the CRM system are: Select key... Read More