Today’s organizations have expanded their business solution evaluation focus to encompass technology and features that have the greatest impact on total cost of ownership, namely flexibility, scalability and deployability.

Pivotal CRM offers sales, marketing and customer service solutions that fit your business, enabling you to implement customer-driven strategies as well as achieve business objectives and user expectations.

Pivotal Sales™ Suite
Streamline and accelerate sales cycles with automated workflows that model your sales methodology. Reduce administrative burden on salespeople to free up more selling time, while giving sales management the tools to effectively monitor and manage sales outcomes.

CDC MarketFirst™ Suite and Pivotal MRM
Whether you need to simplify mail merges using CRM contact data or conduct complex multi-channel campaigns and lead management, the Pivotal CRM suite offers a range of marketing solutions including Market Resource Management (MRM) and MarketFirst to improve marketing effectiveness.

Pivotal Service™ Suite
Improve customer satisfaction by implementing efficient, repeatable customer-service processes. Pivotal CRM includes a complete service automation solution that helps service representatives capture, manage, and resolve customer service and support requests quickly and efficiently.

Pivotal Partner Management™ Suite
Collaborate more effectively with your partner channels using Pivotal CRM's partner management solutions that create an inter-company framework for exchanging information, managing relationships and leveraging business processes.

Pivotal Mobile CRM
Business isn’t chained to the office; your users need access to CRM data and functionality wherever they are, regardless of Internet connectivity, to effectively serve customers. Increase the productivity and effectiveness of your mobile users by giving them powerful CRM tools on their BlackBerry or other wireless devices, as well as disconnected laptops.

Additional Tools
Pivotal CRM suit includes several value enhancing tools like:

• Pivotal Analytics: offers both the flexibility of a business intelligence tool and the usability of a pre-packaged analytics application.
• Pivotal Document Management: offers easy, out-of-the-box integration with Microsoft SharePoint for document management.
• Pivotal Application Workflow: create and use configurable Workflow templates to automate business processes.
• Pivotal Social CRM: enables social networking to be available within the CRM system, by integrating with sites like Twitter, Facebook and LinkedIn etc.
• Pivotal Integration Connector: enables Pivotal CRM to be integrated with any XML-based EAI strategy.
• Pivotal Contact Center supports multiple interaction channels and connectivity to any telephony device; seamlessly integrates with Pivotal CRM system.